The CIO Report

Per-seat IT agreements pay your provider the same whether they do a lot or almost nothing. Here is what that structure quietly encourages, and four questions to ask.

The other day, I was reaching out to a company I was genuinely interested in buying from. I had a specific question and wanted to connect with someone directly. Instead, I found myself in a loop with their AI chatbot. You know the drill: "Let me help you with that!" "Please rephrase your question." "Would you like to speak with support?" Only to be taken back to the main menu. After fifteen frustrating minutes, I finally got a real person on the line—and within five minut