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Compliance work usually arrives as a document, written in a language nobody in your building speaks, and it is due in three weeks.
Almost every organization we assess has backups. A much smaller number have ever restored from them.
Your network should be boring. When it is working, nobody thinks about it. When it is not, nothing else in the building works either.
The measure of a help desk is not how fast it closes tickets. It is whether your staff bother to call it.
You have an IT person. Maybe two. They are good, and they are underwater.