Lawrence Herron

Writer

Account Manager/vCIO

Profile

Join date: Feb 5, 2026

About

Lawrence has held various rolls in IT and other industries for the past 20 years. He Maintains several industry certifications including CompTIA A+, Network +, Watchguard Firewalls, AZ-900 and more. He currently helps clients manage and plan their day to day and long-term IT operations.

Posts (1)

Feb 3, 2026 ∙ 1 min

AI has its place, just not every place

The other day, I was reaching out to a company I was genuinely interested in buying from. I had a specific question and wanted to connect with someone directly. Instead, I found myself in a loop with their AI chatbot. You know the drill: "Let me help you with that!" "Please rephrase your question." "Would you like to speak with support?" Only to be taken back to the main menu. After fifteen frustrating minutes, I finally got a real person on the line—and within five minutes, we had a...