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Training of users, and network administrator
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Firewall monitoring and patching
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Workstation security monitoring and patching
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Server monitoring and tuning
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Preventive maintenance
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New/change of user responses
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Data wiring and infrastructure maintenance and
new installation
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Network improvement projects
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E-mail and Internet support
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Peripheral installation and maintenance
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Helpdesk monitoring and response
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Backup / Planned restore maintenance
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Basic software functionality support
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Troubleshooting and repair of computer
workstations, servers, and infrastructure equipment
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Procedure and other documentation development
and maintenance